Decorative 21st Key

Shipping Information

If at times courier delays occur, we will track and trace your order and strive to resolve any issues with the courier company as quickly as possible.

SHIPPING TIMES
You will receive an email notification when your order has been shipped.
We ship Monday – Friday during business hours.  Deliveries are not made on weekends.

• Once the order has been completed it is sent on an overnight courier when possible.
• Delivery to rural RD addresses may take a minimum of 2 days
• Deliveries to the South Island that are too large for an overnight satchel will take at least 2-3 days.

If you are not at home to sign for the order the courier company will not deliver, but a notification of attempted delivery and instructions for retrieval card should be left by the company. However if you tick the "No signature required" box on the checkout page, the order will be left unattended on the property.

SHIPPING COSTS
Additional shipping fees may apply if urgent deliveries are required.

• Shipping is set at a standard rate of $5.00 in Auckland per order for urban delivery.
• $10.00 for the rest of New Zealand per order for urban delivery.
• For rural delivery in New Zealand shipping is set at $15.00.
• For Australia and Oceania our shipping is set at $20.00 per order. This may be adjusted depending on the size of the order placed and the address for delivery.

SHIPPING DESTINATIONS
We ship to anywhere in New Zealand, Australia and the Pacific Islands.   We cannot ship to a P.O. BOX, we require a street address for delivery.

PICK-UPS
No Charge.
Apex Trophies Shop, North Shore Auckland: Monday – Saturday between 8:30am and 5pm

You will receive an email notification once your order is ready to be picked up.

RETURNS
Please see our Terms & Conditions for our returns policy.